James B.'s review of Vivid Color Inc

Vivid Color Inc

         
Customer Reviews & Ratings
Complaint Posted 6/30/2010
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Review 6/30/2010
DO NOT USE THIS COMPANY. We are an advertising and marketing company and were using them to provide us with some printing material. They have no grasp of customer service, but even worse they don't attempt to even try. We ordered 2000 flyer's. Exact same image, they printed half one color, and half another, then refused to replace, them and came up with some BS technical excuse as to how this was our fault. So we tried to listen then ordered some business cards, they printed the business cards and forgot to print the company name, then told us that we switched the files, after we approved them, which isn't possible. We called 15 times from Wed-Fri, and sent 4 emails with no response. SO we finally called from a non-business number and they answered right away. DO NOT, I repeat, DO NOT use this company. They are a major headache that you will not want to deal with. We are located in CO, they are in CA, which I am sure accounts for most of there horrible business ethics, so beware.
 
 
Business's response - by Vivd Color Customer Serviceon 6/30/2010
Anyone interested in receiving a full breakdown of these orders including internal notes, uploaded artwork, proofs, and dated email history relating to these complaints should contact cs@vividcolor.com and we will provide you with full details. We are more than happy to speak with anybody who would like to better understand the situation.

Issue # 1 - Color Shift on Postcards

Client wants a reprint - VividColor.com asks to see samples or at least a scanned image of a few of the supposedly misprinted cards - Client refuses to provide VividColor.com with any kind of proof. - VividColor.com denies refund request until samples of misprinted cards can be provided. -

Would you buy a TV at a store and try to return claiming it is broken without expecting to prove that it doesn't work?

Issue # 2 - CLIENT ALREADY RECEIVED A REFUND BEFORE PLACING THIS COMPLAINT.

 
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Additional Business Information
Hours   Phone   (949) 274-8750 Address   200 North Crescent Way, Unit N
Anaheim, CA 92801
Website   http://www.vividcolor.com Email   contact@VividColor.com
Contact   Zachery Gaskins Other  
 
 
 
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