Drew M.'s review of Zoo Printing, Inc.

Zoo Printing, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/16/2011
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Review 4/16/2011
Zoo Printing is a disaster. They're order system has continued to fail them through recent updates. Their file upload area of their website will regularly not accept pdf files of 1-3mb in size and their customer service is absolutely atrocious. In a recent order when their file upload portion of their website took 4 hours and 40+ attempts to accept 4 files, I immediately called and left a message with their pre-press department as I was worried about the accuracy of this project. I didn't receive a call back but I did receive the incorrect printed materials. So I filed a ticket(complaint) with the company to get this corrected. 4 business days later I got a voice mail that I immediately returned and left a voice mail. I didn't receive a call back but noticed the company had closed the ticket online. I'm not sure how leaving me a voice mail that says, "this is Ceasar, please call me back," equates to solving a printing problem? I continued to call them and 2 days later I finally got through to Ceasar. Ceasar tells me they don't keep records of phone calls or website issues so they have no idea if my complaint is valid. I ask to speak with his manager(Shawn). Ceasar wouldn't pass me on, but says he will talk to Shawn and call me back. 2 days later(now 9 days after the original ticket, 3.5 weeks after I placed the order), I get a call back offering me 15% off my next order. I am now sitting on 500 rack cards that I was charged for but didn't actually order. I called back and asked to talk to Shawn the service manager, I left him a voice message that never was returned.
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Additional Business Information
Hours   Phone   (800) 507-1907 Address   4730 Eastern Avenue
Bell, CA 90201
Website   http://www.zooprinting.com Email   maria@zooprinting.com
Contact   Maria Camins Other  
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