MIRO G.'s review of Apples Of Gold Jewelry

Apples Of Gold Jewelry

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Customer Reviews & Ratings
Review Posted 9/18/2009
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Review 9/18/2009
This business never delivered my item, but they promptly charged my credit card. I ordered a white gold bracelet for my wife for her b-day, 2 weeks in advance, and after a week passed by with no shipment in sight I called them. They gave me all kinds of excuses, like "the manufacturer gave us a tracking number, but when I enter it, it gives us an error message." The shipment is FedEx and requires a signature, but they can't figure out where the shipment is? After spending 2 days on the phone with them, desperate to get the bracelet for my wife's b-day, they told me another lie: "the manufacturer will ship it overnight, you will get it tomorrow." Never received it. After that I had enough and asked for a refund. They gave me more excuses: "We will give you a refund, but once we confirm that the item was never shipped or returned?" They can't even figure out whether they shipped something or not?

Finally I told my wife about the whole experience and that I will not have a gift for her on her b-day, she calls them and they repeat the whole nonsense about shipping to her again. Somehow she was able to convince them to issue us a refund right away, otherwise we will contact BBB. They finally agreed and claim that I should see the refund on my CC in few days.

Do yourself a favor and avoid this business.

 
 
 
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Additional Business Information
Hours   Online ordering is 24/7 at ApplesofGold.com Customer service hours are M-F, 9 am to 4pm pacific tim Phone   (800) 349-7992 Address   606 South Hill Street, Suite 717
Los Angeles, CA 90014
Website   https://applesofgold.com Email   customercare@applesofgold.com
Contact   Afshin Yaghtin Other  
 
 
 
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