marla g.'s review of Carrington Mortgage Services, LLC

Carrington Mortgage Services, LLC

Customer Reviews & Ratings
Complaint Posted 2/15/2020
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Worst mortgage co I ever dealt with; wish I could give no stars!
BOA sold my loan to this horrible company. I have excellent credit and it sounded like a deadbeat company for people who don't pay. All was well for quite a few years and all of a sudden my bill pay from BOA is "late" and I get a late charge. I ate the cost of that ($21.72 late fee). It was allegedly late by 1 day as all payments are due by the 16th and bill pay didn't get there until the 17th. I asked to take the charge off as it never happened ever before and was told "NO". Decided since bill pay takes so long I would mail a hard copy check for this month, and mail it early. BOA shows the check posted 2/7. (I have a print out of my BOA account to prove it). I called and was told "give it a few more days" as they had no record of it being posted. I keep calling the automated system and checked online. There is no record of this payment. Usually BOA shows a copy of the cleared check but my BOA account says "No image is available for this check because it was processed by the merchant as an electronic transaction". OK, so the check cleared 2/7/20 and the money came out of my BOA account. It is now a week later (2/15) but my Carrington mortgage payment is still not paid. Soooo, where did the money disappear to??? Again I have to take time out of my work day to call (they are only open Mon to Fri). Next stop BBB and attorney general office. This company is really bad news. Stay away. Thank you for listening.
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website Email
Contact   Chuck Houston Other  
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