Rebecca C.'s review of

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Instant Capital
4.9 star rating 2252 miles
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Customer Reviews & Ratings
Complaint Posted 4/28/2011
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Review 4/28/2011
My credit card was charged $400 AFTER I was denied a re-fi loan, BEFORE an appraisal of my house was ever scheduled. It is basic business ethical practice that one is charged only AFTER a service is provided. The erroneous transaction tied up my cash flow for the appraisal that a different bank did schedule. For an entire week I received ZERO response to my numerous anguished emails and voicemails from my Lending Tree agent or his supervisor, much less an apology for the mistake. Finally upon lodging a complaint with the Lending Tree regional customer service folks, my agent emailed me one sentence saying that I'd have to wait 4 - 7 more days to get access to my money (no apology). I have to wonder if that charge was in fact a mistake, or rather is the standard procedure which exploits applicants' divulging their credit card info.
Business's response - by Executive Relationson 7/13/2011
Dear Rebecca C. -Thank you for taking the time to write a review about our company. We sincerely apologize for any inconvenience you may have encountered during your loan request. The appraisal fee is authorized at the time the loan is originated. The fee is not charged until 72 hours after this date. It allows our borrowers time to review their initial disclosures. If a borrower elects to cancel within this timeframe the fee is not charged to their credit card. If the loan is also denied within this timeframe the fee is not charged. If an appraisal was not conducted on your property you are eligible for a full refund. Customer service is our number one priority. When you feel you have received service that is anything less than satisfactory it is imperative that we be notified. We encourage you to contact our Executive Relations department at 888-369-0001 to further discuss your concerns.
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Additional Business Information
Hours   Phone   (888) 369-0001 Address   163 Technology Drive
Irvine, CA 92618
Website Email
Contact   Patricia Brown Other  
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