Kate P.'s review of Journey Financial, LLC

Journey Financial, LLC

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Customer Reviews & Ratings
Review Posted 1/10/2014
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Bill and Journey Financial were awesome
I refinanced in 2009 and it was a nightmare. Lies, deceit, took forever, and all sorts of nasty surprises. Passed from person to person to person, no one knew what the last had done. It was crazy! Last time, I was contacted by Journey Financial but was
suspicious. The reviews just seemed too good to be true, there had to be a "catch". Well, I'll assure you now, these are real people and the only "catch" is that after the guys at Journey Financial do an awesome job getting you your loan in record time and
at a great rate, they ask (maybe even pester a little) for you to review them here. Journey Financial is in the business of getting you a loan. Period. Yes, they get paid for it, but IMO they deserved every penny we paid for how pleasant, easy and effortless
the process was this time around. It's my pleasure to give Bill Hierl the highest review and recommend him to anyone who will listen. My experience with Bill at Journey Financial was wonderful. I wrote to the company, stating exactly what I was looking for,
and got straight answers immediately. We are in the unique position of paying off our loan early, and so I didn't want to pay anything to refinance or roll any costs into the loan. Bill understood exactly what I was looking for, and gave me a range of loan
terms to choose from and made sure that all the numbers added up. I knew what I was doing this time, but I have no doubt he would have happily explained everything in detail had I let him. He kept me up to date as the rates fluctuated day to day, and locked
us in the moment we said "go". He made sure our credit looked good before spending ANY of our money on an appraisal (which you have to pay for up front no matter what). The whole process was so smooth, with no glitches or surprises. Bill was "our guy" from
start to finish - no getting the run-around and no getting passed from department to department. And we closed in record time: we first contacted Journey Financial on October 17th, submitted the application on October 21st and closed on November 8th!! The
rates were on their way up back then, too, so if we had gone with the "cheaper" lender (who gave us the run-around on no-cost loan, kept calling night and day, and only offered a 30-day lock) we would probably have been out of luck. THANK YOU BILL!!!
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Additional Business Information
Hours   Monday - Friday 7:00am - 7:00pm
Saturday 8:00am - 5:00pm **Se Habla espanol (888) 887-6708**
Phone   Address   8001 Irvine Center Drive, Suite 1200
Irvine, CA 92618
Website   http://www.journeyfinancial.com Email   journey@journeyfinancial.com
Contact   Journey Brennan, President Other  
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