J D.'s review of Kia Motors Finance

Kia Motors Finance

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Complaint Posted 11/4/2019
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Do NOT buy or lease a Kia through Kia Motor Finance
I leased a Soul through KMF and was 2 months ahead on my payments. My wife was in an accident and totaled the vehicle. She was not at fault and Progressive handled the claim. That's where the problems started. Kia would not talk to the insurance company. I had to play mediator between Progressive and Kia. After a month of jumping through hoops, calling Kia, calling Progressive, calling Kia back, it supposedly got resolved with Progressive sending Kia a check. Yet i noticed my Kia account stayed active and 2 months later they were still billing me for the car. I called Kia and they said that Progressive missed something and until they received an updated evaluation, they would continue to bill me. This is despite the fact that I received a letter from Kia stating that the car was a total loss and I no longer had to make payments. The rep on the phone informed me that while i don't have to make payments, it will affect my credit. A complete SCAM. I repeat do NOT buy or lease a KIA.
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
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