Joy D.'s review of Kia Motors Finance

Kia Motors Finance

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Customer Reviews & Ratings
Complaint Posted 1/16/2023
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Nope! Don't Do it!
Do NOT give Kia the time of day!!! This last 6 months has been h*** on earth, because of them. I bought a brand new Kia Soul, and within a few months was hit by someone coming into my lane on the highway. The police cited her, and her insurance paid out. The check sat on their table for months, because her insurance company kept trying to give it to Kia, but Kia literally would NOT accept it! Insanity! Before I fired my lawyers, they were on the phone with them, the other insurance company reps were on the phone with them, and even the guy I bought the car from said he regrets representing Kia in any way, after HE was on the phone with them. I was able to hold my tongue, but the other people I was 3-way-ing with, cussed them out, because they got so frustrated. They would answer and when they heard it was us, they would just put the phone down, or they would send us in circles. They even admitted that they had all the necessary paperwork, but no one would move on it. All of this is supposedly on a recorded line too. Sooo crazy!!! The crash happened July 30th, and they refused to accept payment until the first week in January. I had to call so many times and put up with their nonsense for hours each time. Thank God, the last time I called, there were signs of intelligent life! In addition, they ruined my credit -- dropped it by 100 points, because they kept charging me as late, when they were the ones not accepting payment. I pride myself on not missing payments at all -- never missed one! They ruined that. Now I have difficulty finding housing. That's what I have to fight next. And guess what? There's no number to call about credit disputes. It's just a P.O. Box. Now I have a Toyota lol...didn't like the Soul anyway, because it always felt like it might tip over on turns. It's cute, but not worth the hassle, believe me!
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email
Contact   Richard Kirkreit Other  
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