Kristen B.'s review of Olly Olly

Olly Olly

Customer Reviews & Ratings
Complaint Posted 12/8/2022
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TERRIBLE company, absolute waste of time and money
Absolutely HORRIBLE company. After signing with the company, the missed every single deadline that THEY put in place for our website design. Site was supposed to be ready 11/2. After over 20 strings of emails, providing content, layouts, repeated requests and feedback, they STILL can't get it right. We were told no charges would be made other than the initial deposit on 10/17, yet we were charged $649 on 11/17. When we asked repeatedly for a refund and reasoning why we were charged with they had not delivered services, we were fed excuse after excuse about design team backlog, struggles with creating banners and then blamed for "changing our minds" for the potential layout when they still were unable to deliver. When we again requested a refund for the unauthorized charges, we were told that were unable to refund us, despite not fulfilling the terms of our contract and offered 2 months of free services. 2 months of free services, one of which you've already billed our company for, the other which we would be billed for 10 days from now with a site that STILL IS NOT COMPLETE. Over 30 days past the launch date and they are unable to deliver or correct something as simple as their team using duplicate photos multiple times across the same pages (which we brought to their attention over 4 times, still not corrected.) Save your time, money and frustration, this company has ZERO integrity or ability to deliver any kind of product that you'd want to put your name on.
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Additional Business Information
Hours   Mon-Fri 8:00 AM TO 5:00 PM Sat-Sun Closed Phone   (866) 610-7285 Address   400 S Tryon St STE 1250
Charlotte, NC 28202
Website Email
Contact   Elisabeth Spencer Other  
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