Jonathan M.'s review of The Classy Home

The Classy Home

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Customer Reviews & Ratings
Complaint Posted 10/19/2017
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Liars and one big hassle!
I placed my order in late September and it said it would ship by October 2nd at the latest. I felt that was a little long to wait but considering the price. Then it didn't ship, and I decided to give them until the following week to have it shipped before calling to inquire about my order. It never ships so I call only to find out that the day I called was the start of a 2 day vacation for the company, which means they KNEW they were going to be closed for weeks on end and failed to fill their existing orders leaving all their customers to wait for weeks before their orders would even be processed. Come the end of the company holiday I called them and asked what was happening with my and was told that they were going to ship that same day if not the morning following, which OK. Yeah again, long wait but considering the price I was trying to give them some slack. 4 days Later I STILL do not have a shipping notice or tracking number so I call again and am told THEY DON'T EVEN HAVE THE PRODUCT IN STOCK! What's more is that the product is on back-order, so they blatantly lied to me that my item would be shipping immediately! I tell them to refund my money and they tell me I have to email them to cancel the order. So after I cool down I call them back and try to give them a chance to rectify the situation, find a similar or slightly more expensive product, just something to give them a chance to make this right so I wouldn't have to write this long review, only to be told they have no similar product in stock and the earliest anything, my order or a changed order, would get to me is another week and a half. They even still have the same $700 product on their webpage ready to sell and when I ask why they would do that with such delays, they claim that it says it is "not in stock" on the page but they do sell them which is why it is still up. I was looking at their page then and I checked again before this review, NO WHERE does it say back-ordered or product not in stock. So twice they lied to me, once was terrible for a representative to do, but for 2 to do that on top of the false shipping window? Sorry, this is a dishonest company, if they cannot handle their workload they need to state that the processing time is 1+months for an order or give you some indication of what is happening because false promises and lies, are the signs of a terrible company and one you should not give your business to! Spend the extra 10% and go to one of their competitors!!!
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Additional Business Information
Hours   Mon-Thur: 9:00AM to 5:00PM; Fri: 9:00AM to 12:00PM; Sat-Sun: Closed Phone   (718) 388-7516 Address   320 Roebling St. #217
Brooklyn, NY 11201
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