Brandi J.'s review of The Classy Home

The Classy Home

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Customer Reviews & Ratings
Complaint Posted 12/12/2017
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Terrible Customer Service
My entertainment center arrived in pieces. It looks like a forklift went through the side of the box and someone re taped it to hide the damage. I emailed pictures to The Classy Home on Saturday, called them on Monday, emailed them on Monday and called them again today. The person I spoke with said that the team that handles this is backed up and will get back to me when they have time. I said that I am not waiting any longer and that I needed to speak with someone. She said to call back later and that team is not yet in the office. It is almost 10:00 am on a Tuesday, how can they not be in the office?? I said that I would like to speak with a manager and she said that her manager does not speak with customers. What kind of company is this? A manager that won't speak with customers to try and resolve order issues? That is terrible customer service. I have no choice now but to go through my credit card company to dispute the charge.
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Additional Business Information
Hours   Mon-Thur: 9:00AM to 5:00PM; Fri: 9:00AM to 12:00PM; Sat-Sun: Closed Phone   (718) 388-7516 Address   320 Roebling St. #217
Brooklyn, NY 11201
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