Carrington Mortgage Services, LLC

2.5 star rating Rating - based on 110 reviews & complaints
View map / directions
Carrington Mortgage Services, LLC Categories
Mortgage Services
Preferred Members
Instant Capital
4.9 star rating 1193 miles
Ladera Lending, Inc
4.7 star rating 1194 miles
1st Pacific Capital Corp.
5.0 star rating 1198 miles
Premier Lending Group
4.8 star rating 1199 miles
Purpose Funding
4.4 star rating 1199 miles

          261477 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 5/10/2024
In 2015 they issued a 1099C loan forgiveness which I had to file with my taxes. I had to treat this as income and pay the tax on it. They then set up pa payment plan to recover the amount that was forgiven which they claimed on their taxes also. I... Read More »
Complaint Posted 1/9/2023
Dishonest and should be shut down…where are government protections??
Dec 2022: in Oct and Dec 2022, i had mortgage payments set up online, & ended up logging back into the CM site a week or 2 later and rescheduling them for a different date. However, both months, CM attempted to debit my account twice, once for the... Read More »
Complaint Posted 11/17/2022
Liars!! Liars!! Liars!!
My husband and I was offered a 3-month deferment on our mortgage payment under what Carrington calls a COVID-19 forbearance program. One month in the plan, my husband received a call from one of their representatives stating our house was in forec... Read More »
Complaint Posted 11/1/2022
I had been on the phone going on 2 hours attempting to get a simple issue resolved with my Progressive insurance rep on 3 way. It has been incredibly difficult to get in contact with any one. When calling in to every single phone number listed you... Read More »
Complaint Posted 9/5/2022
Carrington Mortgage Services
This company is a scam and FED or Federal Trade Commission needs to go after this company on violating mortgage, escrow and other illegal charges and all sorts of Foul Play with Mortgage borrowers.' It is a collection agency as well and victimizi... Read More »
Complaint Posted 9/21/2021
High fees, opaque offers
We recently refinanced our house and were working with Tyler Neal, Senior Loan Officer at Carrington Mortgage Services. At first we were impressed by their offer - until we shopped around. They tried charging us an extra $7,500 in fees compared to... Read More »
Complaint Posted 9/21/2020
Carrington unfit to do business with
This is not a mortgage company....but a complete joke ran by a bunch of idiots...They never respond to you and just intimidate you with their nonsense letters. They have 389 complaints with better business bureaus and they think a true customer ha... Read More »
Complaint Posted 7/12/2020
Worst company I've ever dealt with
It looks like most people have had the same experience with Carrington that I have. They are the worst company I have ever dealt with. If anyone is interested in pursuing a class action suit against them, please e mail me at I... Read More »
Complaint Posted 7/6/2020
Carrington Mortgage Services, LLC
This is the worst mortgage company ever. I was in a bankruptcy and after 5 years and a discharge they are still stating they are missing payments. I provided them with PROOF OF PAYMENT and no response. Anyone else out there to share any similar ex... Read More »
Complaint Posted 7/2/2020
Right hand has NO idea what the left hand says!
During this pandemic, I was offered a 3 month deferment and was told I wouldnt have to make a mortgage payment for 3 months........great I accepted. In those 3 months I managed to pay one month. During that entire time I recieved so many letters i... Read More »
Complaint Posted 2/22/2020
Run as fast as you can !!! Hope karma gets the best of them Read More »
Complaint Posted 2/15/2020
Worst mortgage co I ever dealt with; wish I could give no stars!
BOA sold my loan to this horrible company. I have excellent credit and it sounded like a deadbeat company for people who don't pay. All was well for quite a few years and all of a sudden my bill pay from BOA is "late" and I get a late charge. I at... Read More »
Complaint Posted 4/16/2018
Fees....and more fee$$$$
My previous lender sold the loan to them which is an awful company does not make payments online they will charge you fees and late fees. Fee for 38.47+5.00 for online payment. And they will deny that the payment was made on the due date and if yo... Read More »
Complaint Posted 4/12/2018
Avoid At All Costs
This is not a mortgage company, this is a collection agency that realized they can make a lot of money by nickel and diming home owners and screwing them every way possible. There are plenty of decent mortgage lenders out there, you don't want to... Read More »
Complaint Posted 3/2/2018
Bad Mortgage Company
I had a home loan with Pacific Mortgage, who sold it to B of A who sold it to Carrington. in the eight years I have had this loan I have never been late with a payment. In January I made the payment on the 14th as usual through Carrington's websit... Read More »
Complaint Posted 8/18/2017
Misc Fees
This customer charges a TON of miscellaneous fees. My mortgage was transferred to them from BOA and they are the WORST!! I have to pay a $5 "convenience" fee to pay online and $20 to pay over the phone but I don't trust them to give them my accoun... Read More »
Complaint Posted 7/14/2017
They took the additional principal payment I made but refuse to reduce the time when my loan will be paid off. Looks like they have cheated me out of my money. Called customer service, which itself is a sham, as they are not authorized to help or... Read More »
Complaint Posted 5/11/2017
Surly there is someway to get these shysters shut down, Worst company I have EVER dealt with. Approximately five years ago Citi mortgage sold my account to Carrington mortgage. I was down to last five years of the loan. It has been a nightmare eve... Read More »
Complaint Posted 4/26/2017
Complaint Posted 3/30/2017
time for a class action suit
Carrington bought my loan from Wells Fargo on Feb.7, 2017. 3 weeks later, they declared my house "abandoned" while I was away at work and left stickers all over my front door. I called them immediately and told them I do live in house. I have a fu... Read More »
You are viewing page 1 of 6
How To edit your review
Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website Email
Contact   Chuck Houston Other  
© Copyright 2017 TrustLink All Rights Reserved.