Nationstar Mortgage

4.6 star rating Rating - based on 2524 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Customer Reviews, Ratings & Complaints
Review Posted 6/20/2021
Great refinancing experience
Thanks to Michelle Lopez and Devin Regnier, we had a super smooth refinancing process- got all our questions answered, got a great rate, lowered our mortgage payment by over $300/mo AND felt empowered among the way. Never felt rushed or talked dow... Read More »
Review Posted 4/16/2021
Awesome Service
I just refinanced my home and it was the most easy and simple process I've ever had. Michelle Avian-Lopez is polite, professional and the best! She kept me informed even if I was bad at returning a call. I have been with Mr. Cooper for years and t... Read More »
Review Posted 2/26/2021
February 26, 2021 My experience with a recent refinance of my primary and second mortgage was positive from start to finish. Scott Leong was great at getting the process started and explaining terms and details to me and Traci Michael was wonderf... Read More »
Review Posted 1/6/2021
Five Star Experience with Mr. Cooper
I refinanced my home though Mr. Cooper and had an excellent experience. Scott Leong and Ariana Solis were extremely helpful and made the process so much easier than I had imagined. Both provided outstanding customer service and communication throu... Read More »
Review Posted 11/20/2020
Excellent Service
Gary Dawson and Priscilla Saguero provided excellent service helping us multiple times on several occasions to facilitate our loan requirements again and again. Without their help we would'nt have been able to complete the process. I hope i have s... Read More »
Review Posted 9/2/2020
Great Experience
I just refinanced my mortgage with Mr. Cooper. It was such an easy, streamlined process. Gary Dawson and John Marlow were so helpful. They got back to me promptly and answered my questions thoroughly. This is the easiest refinance I’ve ever done.... Read More »
Review Posted 7/27/2020
Great Staff at Mr Cooper Mortgage..
This was the first time I use Mr Cooper to refinance my home and I like their online tracking tools. But the staff of Mr Cooper was awesome (Michelle Avina-Lopez, Loan Processor the best). She keep us update and was alway on top of the underwriter... Read More »
Review Posted 7/20/2020
Refinancing Made Easy by Excellant Service
I sincerely do appreciate the assistance received from Gary Dawson, Mortgage Professional and Sunee Ruel, Loan Processor/Closing Coordinator of Mr. Cooper in refinancing my home. Both Mr. Dawson & Ms. Ruel were very knowledgeable, responsive, & pr... Read More »
Review Posted 6/25/2020
Excellent customer service!
Mr. Cooper contacted me to inform me of a lower interest rate. Scott and Leandra were there every step of the way providing excellent guidance and customer service throughout. The Refi went without a hitch and I saved a good amount of money in the... Read More »
Review Posted 3/20/2020
Easy RE Fi
We just finished our refi which was pain less and a great savings Scott and Lisa saved me $5000 a month. Read More »
Review Posted 2/26/2020
Great people to work with!
I have just finished my second time working with Scott Leong on refinancing my home. Both experiences were so fast and easy and a great experience for me. Almost a year after my first loan Scott called me and asked if I would be interested in lowe... Read More »
Review Posted 1/9/2020
Great Customer Service
I worked with Gary Dawson and Caroline Collins on my FHA Streamline refinance. Caroline was very helpful and always answered my questions quickly. They both provided great customer service and made the experience very easy for me. I put my total c... Read More »
Review Posted 11/7/2019
Great refi experience
I just finished my 2nd or 3rd refi in the last couple of years.  I've lost count because the process was quite easy.  Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would... Read More »
Review Posted 8/13/2019
Home Refinance with Awesome Customer Service!
Jae Shin (, was my senior account manager/mortgage professional and Elizabeth Sedano (, was my loan processor/closing coordinator. They were my dream team! My refinance process had quite a few up... Read More »
Review Posted 7/4/2019
Great Experience!
Karen Choi was on the ball when it came to communication! I almost gave up the process as we had a couple of setbacks early on, but after being reassigned to her, she made sure to keep in constant contact and was ultimately the reason we ended up... Read More »
Review Posted 5/23/2019
Excellent! Lee Davidson and Carlos Santiago are the best!!!
Just a note of thanks for the outstanding service I was provided on the refinancing of my mortgage. I am extremely impressed with the fast, efficient and professional manner in which Lee Davidson (loan processor/closing coordinator) and Carlos San... Read More »
Review Posted 5/16/2019
Excellent Service!
Nayadet Diaz and Derick Henderson did a great job with our refinance. Nayadet was on top of the details and kept me informed during each step of the process and was very pleasant to work with. This was really the smoothest refi we have ever done.... Read More »
Review Posted 5/16/2019
Mr. Cooper refinancing
Gabrielle Amador and Jae Shin are very helpful and very professional. They both did an outstanding job and provided excellent communication. Many thanks to both of them. Read More »
Review Posted 4/24/2019
Great experience!
Karen Collier and Kevin Wingate did an awesome job for a seamless refinance! Everything went very smooth and quick! Read More »
Review Posted 4/3/2019
Karen Collier and Larry Bernal Took great care of me and saved me $$$
Quick and painless, this refinance, orchestrated by Karen Collier and Larry Bernal, will save me thousands in interest and quicken my payoff by years. I couldn’t be happier with the treatment I got from Mr. Cooper’s team. The documents were sent a... Read More »
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website Email
Contact   Alex Pham Other  
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