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Business's response - by MelanieLon 3/18/2010
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Blue Casa has extensively worked with you over the past 3 years, we have continued to professionally answer all questions and concerns during this time.
Blue Casa was forced to provide only limited services since December due to payment issues and only when the situation was not addressed were we pressed to suspended all services.
Unfortunately Blue Casa had to take these measures because of patial and extremely inconsistent payments.
The inconsistent payment diminished the flexibility and time frames Blue Casa offered to pay for services resulting in the suspension of service.
Payments made on time and in full would have prevented the current situation.
We completely understand your frustration however we maintain firm rules regarding late payments to protect all customers from absorbing the cost of large unpaid bills through increased rates and fees.
We work to provide the best for all our valued customers.
We do value you as a customer and this is evident through our continued support.
I am happy to work with you to get reconnected or finalize the account, just email me anytime.
Melanie.Lopez@Bluecasa.com
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