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Review 6/25/2010
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I've been with STO since OB. The game was, at launch, buggy and slightly unstable, just like any other MMO or any other PC game I've played at launch. Cryptic got the majority of the bugs ironed out and server stability improved greatly.I haven't had to contact customer service at all yet so I can't say too much about that. Everything I was promised from the preorder was in place and active. The only major problem I've encountered was a few months ago when I couldn't access my account to log into game. I did a quick perusal of the forums and found it was a server issue and was being worked on, it was fixed in a timely fashion, I can't say how long since I didn't sit there waiting for it but when I came back from some other activities it was fixed.Overall Cryptic is a good company, regardless of the 'hurt feelings' of some of the customers.
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