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Review 4/6/2011
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I've been with DSL Extreme for a few years. They were OK for most of those years however my service was intermittent ever since I started with them. Usually the way to troubleshoot it was to call in for support and talk to a tech and it was resolved. Boom. Done.
This last time however (last week, I mean), I was put on long hold times waiting for a tech person to pick up the line. When I say long, I mean l-o-n-g. We're talking hours, not minutes.
It's been going on 5 days now. I have no connection and no support. The line in question appears to work because I can dial out on it and even called AT&T to come out and check the wires. They said DSL Extreme needs to sync the line. However, I have yet to have a tech person from DSLX call me back although I call in daily to try to get through.
Thank god there's speakerphones. I don't know what happened to their support department but it seems they're out to a very long lunch. The customer service used to be adequate, now it's just plain rude and unhelpful.
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