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This is not your father's ECM - Leave Now if you have a contract.
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My parents have been using ECM for over 20 years in their Palm Beach villa. They have purchased two AC systems (a new one three years ago), water heaters, and service contracts including ac checkups every year. They have spent over $35,000 and have recommended them to others. ECM was always competent, polite, efficient, and never argued over a service call. This sadly is no longer the case. This current year (2019) -- my parents purchased a service contract pulus an Air Conditioning tune -up agreement for over $460. ECM has come over for three short visits by the end of October 2019. However, our AC started to drip yesterday --- the draining line to the pan (in all likelihood) needed another flushing, something common in Florida. ECM first refused to book another "free call" and said it would cost us $120 to do this. Their excuse was that they already made two calls to us this year to service our AC (they had, but one was our annual tune-up which took them about 10 minutes to do). The second was to remove this draining line plug about 4 months ago. I was outraged and told them so. After putting me on to long holds, they said this visit would be free, but this would be the last one on my AC -- that all others would now incur a service charge call. I cannot believe this is the same, friendly, and easy to deal with friendly from earlier days. We are leaving at the end of 2019. Why bother selling service agreements ECM if you are not going to honor them? WE will be going with another company.
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