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Review 12/27/2010
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eCost WILL NOT TAKE RETURNS OR CANCELLATIONS.
I ordered a router on eCost on December 15th, 2010 at 1:30pm, and found it for a better price within 10 minutes, so I immediately called to cancel my order. At 1:40pm they said they would attempt to cancel the order, but couldn't guarantee that the warehouse would receive the notice in time (which is weird, since it had only been 10 minutes). I asked if I could return the item when I received it. The service rep said yes.
I received the item and called to arrange the return authorization number, and they said that they DO NOT ACCEPT RETURNS. I spoke with a supervisor who was impatient and rude, and even after explaining that I was lied to would not fix the situation. eCost lied about their return policy, and now I'm stuck with this router.
I will never do business with eCost again, and I would suggest that you don't either.
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Business's response - by Donovanon 1/10/2011
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Thank you for contacting us. One of the many reasons customers love eCOST is our ability to ship quickly and efficiently. Your order met the criteria to bypass credit verification and go directly into the warehouse. Unfortunately all sales are final with our company. However, please call me at 800-555-3613 ext 4127 so we can look at your order number and find a solution together.
Linda Potter
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