Donald S.'s review of Eye Spy Pro

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Complaint Posted 1/24/2011
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Review 1/24/2011
On 1/17/2011 I ordered a DVR and a color peep hole door camera, to catch who is trying to break into my apt. I paid to have the order FedEx over night. My credit card OK'd payment that morning (1/17/2011). The order did not arrive on 1/18/2011. Part of the order (the DVR) arrived by USPS on 1/19/2011. The camera arrived UPS Ground on 1/20/2011. The camera was missing the adapter to use with the DVR. I was told that the adapter would be sent overnight to me and I would have it by 1/21/2011. It is now 11:10am on 1/24/2011, I do not have the adapter and I can not use the peep hole camera. My family is in danger and the owner of EyeSpyPro laughed about my complaints that he did not honor the contract and now he has refused to return my phone calls! Donald Schuck Elmhurst, NY
 
 
Business's response - by Chris Winkleron 2/2/2011
It's unfortunate this person had difficulties with their order, however, we in no way laughed about his situation. We are starting our 5th year in business, and there will always be the occasional order that has multiple issues. I am the owner, and the only time I laughed is when he called me a Liberal, and did not believe me; well into a long conversation about his needs, and how we can put together the proper surveillance system to do what he wanted to do. We would never laugh about anyone's situation; we supply the cameras they need to get evidence. He had specific requirements that took a little while to figure out which video recorder will fill them. We are able to offer a large number of products not normally sold together, by working with a couple dozen suppliers, and orders that contain more than 2 seperate items could ship in two shipments. His camera was to ship to NY from Georgia, and the recorder from us in California. A verbal order was placed over the phone the 17th, and it was MLK Holiday. We ordered the camera to go out Tuesday, and at the end of the day went to overnight the recorder via USPS. The post office was closed for MLK day, and we missed the cut-off for next day, and it would not be delivered until Wednesday, which it was. On Wednesday, we found out that his camera was out of stock, and immediately ordered one from a NY supplier who sent it overnight, with a video cable, contray to what this person states. It shipped the 19th, and arrived the 20th: UPS Next Day tracking: 1Z1976X00342263300. The supplier failed to include a $5 adapter to make the cable fit the recorder. We overnighted one on the 21st, as we were not able to get to an overnight facility before their cut-off. Customer reports product is recording, and all is well. We are glad to help, and sad that we were not able to get the items their sooner, though we always respond quickly, and do what we can to make the situation right.
 
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Additional Business Information
Hours   24/7 Online Phone   (714) 434-1441 Address   2973 Harbor Blvd, Suite 691
Costa Mesa, CA 92606
Website   http://www.eyespypro.com Email   cwinkler@eyespypro.com
Contact   Chris Winkler Other  
 
 
 
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