Brad G.'s review of Gotprint.com

Gotprint.com

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Customer Reviews & Ratings
Complaint Posted 3/6/2017
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Bad printing experience
Veered from my usual print company to try them out on some business cards because the price was slightly better. Their mockup was completely misleading regarding their bleed area. We had to contact them FOUR TIMES just to get them to respond, which was clearly a form email citing their policy and offering a pitifully small coupon discount. Their response was slow but excessively boilerplate, indicating that this is a common problem. Instead of noting their customers frustrations and fixing their proof / preview process, they cite their policy and try to get one more sale of of you. Shameless. Going back to our previous printer who has a better workflow and an inclination to respect their clients. I gave them two stars because at least the cards looked nice before the entire box ended up in the trash.
 
 
Business's response - by GotPrinton 3/6/2017
Hi Brad, we are sad to hear you had a less than pleasant experience with our company. Our Quality Control team reviewd your order and offered a courtesty discount code being that it was your first order with us. Please keep in mind, your order was submitted with Instant Online Proof, which means your order will print the way it shows on the screen. With IOP, we give you a chance to review your files to make sure they fit within our guidelines. Unfortunetly, your files did not fit the proper bleed, which resulted in too much white printing around the cards. Since this was a file issue and not a print issue, we can only offer a courtesy discount so you can update your files and place a new order. Please respond to the email from QC to receive your discount code. Thank you
 
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Additional Business Information
Hours   Monday – Friday 5:00 a.m. - 8:00 p.m. P.S.T. Saturday 8:00 a.m. - 4:00 p.m. P.S.T. Phone   (818) 252-3000 Address   7651 San Fernando Road
Burbank, CA 91505
Website   http://www.gotprint.com Email   blog@gotprint.com
Contact   GotPrint Rep Other  
 
 
 
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