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Review 4/13/2011
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I was a first-time customer. I purchased a substantial order of hair products ($230) from His and Her. The hair was HORRIBLE QUALITY, dried out, faded badly, and TANGLED UP BADLY. THE HAIR WAS A TOTAL MESS.
Susie at extension 110, who is the head person in charge at the company (what I was told), HANG UP ON ME when I called her out on how awful the product is, that I'm not interested in them finger-pointing and not taking accountability that they mailed me bad product, and that I expected the company to show good faith by taking responsibility for their BAD PRODUCT and that I expected them to bear financial responsibility in the matter. Susie said she didn't like my attitude and just hang up on me. SUSIE WAS EXTREMELY ARROGANT AND DIDN'T CARE THAT I WAS A DISSATISFIED CUSTOMER AND THAT THEIR PRODUCT WAS AWFUL.
There is no excuse for any person in management to hang up on a customer. And Joann Kim, an employee, also felt no need to acknowledge that the product was inferior and that at the end of the day, there should NEVER be a time limit on BAD PRODUCT AND CUSTOMER DISSATISFACTION.
The only thing Susie was concerned about was the time limit of returning the hair, not the bad quality of the product. And to further be vindictive, Susie decided to remove the discount amount of $11 and refused to deduct the money I spent to return their product.
DON'T PATRONIZE HIS AND HER HAIR GOODS. THEY HAVE NO RESPECT FOR CUSTOMERS AND INFERIOR CUSTOMER SERVICE. I WILL NEVER PURCHASE ANYTHING ELSE FROM HIS AND HER.
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