Jessica B.'s review of Idea Village

Idea Village

Preferred Members
Natural Area Rugs
5.0 star rating 2382 miles
Brake Performance
3.1 star rating 2388 miles
Elizabeth Shutters
4.8 star rating 2325 miles
Barberas Autoland
24 miles
         
Customer Reviews & Ratings
Complaint Posted 2/9/2011
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Review 2/9/2011
This company has the worse customer service I have ever encountered. They over charged me and argued with me that the charges were correct. First off when you call they try to sell you everything under the sun. I went through about 25 minutes of hard selling just trying to place one order. I agreed to one item because the automated sales person said I would only be charged for the item minus shipping and handling. I didn't think this was so bad so I agreed. They shipped two extra items that I did not agree to, charging me shipping and handling for those items. Then when I tried to remedy the situation the supervisor was extremely unhelpful and said I heard the recording wrong, and insisted that was not what the recording said. I would beware of dealing with this company. A lot of the time it's just better to wait for those "As Seen on T.V." items to show up in a store like Target or K mart. At least you get better service, no arguments and if you feel like you've been over charged they'll remedy the situation. I would avoid this company, buying from an infomercial is definitely more of a hassle than it's worth and you're really not getting a great deal at all after they over charge you for shipping and handling.
 
 
 
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Additional Business Information
Hours   24/7 Phone   (800) 765-2994 Address   Wayne Plaza II, 155 Route 46 West
Wayne, NJ 07470
Website   http://www.ideavillage.com Email  
Contact   Anand Khubani Other  
 
 
 
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