Kelly P.'s review of KCPI

KCPI

         
Customer Reviews & Ratings
Complaint Posted 11/30/2011
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TV repair fiasco
I can totally agree with Erin B. Her review sounds just like mine except I am still dealing with this company. I began experiencing problems with the TV we purchased in May after only having the product since February. I placed a call in May and was told it would be 3-4 weeks and I would receive a call from a service tech. Well in the meantime we found a way to get the tv to work and we let it slide until September when it finally quit working all together. I placed a call on September 19th and was told there was no record of the call I placed in May and they would place another service request and that it would be another 3-4 weeks. Well it is now the end of November and still no working tv. I call every other day and have been assured time and again that it was being escalated. What a joke! I will never by another a product from this company. This has been such a bad experience I will check in advance before I purchase another electronics to make sure they have no affiliation with this company. I will also make sure that everyone I know as well as the retailer I bought it from what a joke these products are.
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (909) 861-2929 Address   13975 Central Avenue Unit A
Chino, CA 91710
Website   http://www.kcpi.us Email  
Contact   Jeannie Vogler Other  
 
 
 
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