|
Business's response - by Diane J.on 9/9/2010
|
|
I am very sorry you had a negative experience with our company. We bill the majority of our customers through their telephone statements, a fact which is clearly stated to each customer during the initial sales call. Occasionally, we also bill via credit card, at the specific request of the customer. We do not hide our charges; they are clearly printed along with our contact information.
Our sales practices are very straightforward and we make sure every customer is aware of our billing protocol. If any customer has an inquiry about any part of our sales or billing processes, they are encouraged to contact us. If you are a customer of ours, we encourage you to contact our customer service department via our website at www.nationallylocal.com, or give us a call, toll-free, at 1-877-500-LOCAL. We will be more than happy to address your specific issue.
Again, we apologize for any misunderstanding or grievance we may have caused you, and we will work to resolve your issue in the best way possible.
Sincerely,
Nationally Local
|