Customer Reviews & Ratings
Review Posted 4/23/2018
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Go with New Era
I came to New Era with a ton of credit card debt after having lost my job for nearly a year. After Googling for reviews, I narrowed my choices down to two, which I then called them to feel them out. The first firm was obviously a larger firm and the agent did the hard 5-minute elevator pitch on their depth of experience, etc and immediately started digging into the numbers and what type of debt I had, with which credit card companies, etc. Interestingly though, they said they did not even work with American Express (not that I had any). At the end of that conversation, I felt as though I was just a number to them and a chance for them to make their commission - spaghetti on the phone concept if you will. I then spoke to New Era, specifically Alex Veccio, who is one of the founders of New Era. Alex was patient and calm from the start. Most importantly, Alex and his team are courteous, reassuring and respond promptly to incoming questions. I had 3 calls with Alex directly before deciding to go with them and never felt rushed by Alex or that I was annoying him. Having worked directly with the Federal Trade Commission (FTC) on consumer credit laws, he has firsthand knowledge with respect to how the credit industry works with respect to the laws. Alex shared his own personal stories of not only working with the FTC on establishing the laws governing consumer credit, but also going through the debt settlement for himself. What's more, despite being a founder, he remains easily accessible and is prompt in returning phone calls. Alex and the New Era team (whether it's the negotiations team or anyone else) are always upfront and honest with their advice. They welcome questions from how this program works to even explaining exactly how your credit score is calculated and affected by the debt settlement process. All in all, New Era does not judge and has a genuine interest in helping their clients through the debt settlement process, which can seem embarrassing, intimidating and scary. They also have referrals to experienced legal expertise specific to consumer credit laws if you need. If you are considering debt settlement, call the firms you are looking at but I strongly encourage you to give New Era a call.
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Additional Business Information
Hours   Monday to Friday 9am to 5pm Phone   (800) 527-4421 Address   330 Wood Road Suite B
Camarillo, CA 93010
Website Email
Contact   Dan Smith Other  
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