Customer Reviews & Ratings
Review Posted 4/6/2021
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Great Refi After Bad Experiences
I have refinanced my mortgage a few times, and Glen Lee is by far the best Loan Officer I have ever worked with. After having bad experiences with a family referral and even with a reputable bank (highest issue being unnecessary delays and mistakes that would result in increased fees/rates), I decided this time around I would be very thorough with finding a company and loan officer that could provide me with a great quote and hopefully a better overall experience. During my last Refi, I actually ended up choosing the reputable bank instead of Optimum First since I did not know much about the company. Even though it was bad decision on my end since I decided to refinance again, I am glad I finally gave Optimum First a shot. This time of course, I made sure I choose my loan officer instead of simply calling. After reading a vast amount of reviews for several loan officers, as well as from the BBB, I decided to email Glen Lee. I was very surprised how my experience with Glen worked out. Not because I slightly doubted all the great positive reviews, but mainly because of his high level of professionalism. He was on top of everything and very efficient. He even got be a great rate that my other options could not offer (I still went through the process of getting multiple quotes). I should note that I gave him a hard time in the beginning since I had gotten tired of being "understanding" with past loan officers when presented with reasons I thought were excuses. Where I felt strung along with others, I did not feel one bit with Lee. I found that the process doesn't suck when you are working with a great Loan Officer. Thanks again to Optimum First and Glen Lee.
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Hours   Monday - Friday 8:30am - 6pm Sat - Closed Sun - Closed Phone   (877) 816-7846 Address   8900 Warner Avenue
Fountain Valley, CA 92708
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Contact   Robert Drenk Other  
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