Thomas B.'s review of Teletrac, Inc.

Teletrac, Inc.

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Customer Reviews & Ratings
Complaint Posted 6/8/2011
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Review 6/8/2011
Their sales rep lied about the services I would recieve, They did not show up the date of the schedualed install. I had trucks and drivers waiting. after 3 days the HOS went down on all units. I had drivers either in the sleeper or driving for 3 weeks straight. They say I am locked into their contract even though they lied about services. they do not have IFTA reports. and they do not have in cab mapping feature. You can get what they offer elsewhere for 30.00 a month. Not a trustworthy company.
 
 
Business's response - on 7/15/2011
When Mr. Blake first reported issues Teletrac tried to assist him but he said he was not interested in having the issues remedied. The next day, Teletrac contacted Mr. Blake and he said again that he was not interested in allowing Teletrac to fix any issues. Teletrac informed Mr. Blake that we would be more than happy to resolve any issues and issue credit for any actual down time experienced as provided for in the Teletrac terms and conditions. Mr. Blake refused any assistance. Two weeks later Teletrac spoke to Mr. Blake again to try and resolve the issues. However Mr. Blake informed Teletrac that he had already ordered another product and will not cooperate with Teletrac. Mr. Blake has not afforded Teletrac any opportunity to trouble shoot any of the issues reported. He has never attended the training offered to him nor allowed Teletrac to set up a training session. We remain at Mr. Blake’s disposal to resolve any technical issues there may be as provided for in our terms and conditions and as offered to him on numerous occasions.
 
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Additional Business Information
Hours   24 Hours online Phone   (800) 500-6009 Address   7391 Lincoln Way
Garden Grove, CA 92841
Website   http://www.Teletrac.com Email   info@teletrac.net
Contact   Mark Schwarz Other  
 
 
 
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