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Business's response - on 10/22/2010
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Sent 7/1/10:__Mr & Mrs Vidal originally came into our store to purchase the Can-Am Spyder on April 8, at which time we mutually agreed to terms on the Spyder including a Lo-Jack Premium Theft Recovery System and a Cornerstone GAP insurance policy. When we were unable to obtain financing for the Vidal’s through any of our banks, we were told that they would try their own credit union. Nearly three weeks later, Mr Vidal informed us that they were approved with Navy Federal Credit Union and that he would be bringing a check in and purchasing the unit. When he came in to our store on April 30, he renegotiated the purchase price of the Can-Am Spyder itself plus the GAP insurance and the Lo-Jack unit. All contracts were signed (none of which were “blank”), the Lo-Jack was installed, and the unit was delivered to the customer in North Hollywood. When the unit was delivered to the customer, a check for the difference was given to the customer as we had agreed.
About a week later, Mr Vidal called the store to cancel the GAP insurance. He also wanted to cancel/return the Lo-Jack. I subsequently informed him that I would cancel his GAP insurance policy (canceled May 14, 2010) and that his credit union would be refunded all but a $25 cancellation fee but it would take anywhere from 30 to 90 days to complete. I also informed him that the Lo-Jack is a non-cancelable product. I let him know that Mrs Vidal signed for both the GAP Insurance and for the Lo-Jack but that he had signed the Sales Agreement that breaks down the total cost of the purchase and states that the Lo-Jack is a non-cancelable product. Mr Vidal then looked through his paperwork that he was given while on the phone and then asked us to just cancel his GAP Insurance.
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