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Review 2/25/2010
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Here is my story, I will try to keep it brief: My check engine light came on so I took my car to Fullerton Pep Boys. They told me there were 8 things wrong with my car, and that with parts and labor, it was gonna run me $1400+. They seemed unclear as to what the problem was with my car, so I decided to get a second opinion elsewhere. My friend told me about a shop that her entire family swears by, since I am a AAA member, she said I could also get 10% off my repair bill. So I brought my car in to Union Auto Service in Anaheim the following day with the sheet of problems that Pep Boys gave me. They called me after a couple of hours and told me that they had pinpointed one problem that was at the center of all the other problems that the other garage listed, they suggested that I take care of that problem first as the other problems may have just been a by-product of that one problem, besides they pointed out, that the car couldn't have possibly been driving with all those systems affected and not have exhibited other performance issue, which reflected exactly what was going through my mind when I was at the other place. Long story short, Union Auto basically found the one problem with my car, fixed it, and everything now is back to normal. They were able to explain what was wrong in layman's terms and I totally followed everything they were saying. In retrospect, even if I had spent the $1400 at Pep Boys, and got all those parts replaced, I'd still have the SAME PROBLEM, OUCHhhhhh!! In the end, I only spent $390 with my AAA discount included as opposed to $1400+?? Come on, you can't beat that!! And to top it off, my car was ready the very same day. They even called me a couple of times to keep me posted as to the status of the repairs, which I definitely appreciated. Thank you so much to Louie and the crew at Union Auto Service, and to my friend (Hey Lisa) for referring me to them! Off I go to write a bad review for the other guys....
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