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Review 10/29/2011
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My order was placed on September 28th, 2011. @ Vitasprings.com
Total loss: 65.71 $, Order No. 224155
Vitasprings.com is fraudulent and scam company ! Customers beware !!!
I have fallen a victim of scam by this frauduletnt and scam online company, based in California, USA and I am writing this to warn all potential victims.
1. First, they've breached the agreement by sending my order via completely different shipping method I have opted & paid for - I have paid for and have chosen Regular Mail International - clearly showing up in e-mail confirmation invoice (PROOF NO.1) ! Instead they used DHL 1 Day Express without consulting me in any way - resulting in local DHL asking me to pay over 50$ of additional shipping & handling fees.
2. After I refused this, VitaSprings promised on several occasions by e-mail (PROOF NO.2) - that they will get the order back & resend it via - Regular Mail International as they should have done in the first place ! Weeks after - I discovered they lied to me, as local DHL has notified me that the sender has never requested for the order to be returned nor has paid for it to be returned to the United States but to be given for 'destruction' with the local customs.
3. I have notified Vitasprings of this, once again they lied and said customs decided to destroy my order which is absolutely not true and I have a word for it from the local DHL department (PROOF NO.3) - their correspondence with the DHL in the USA clearly states - that the return of the order was never requested by the sender - Vitasprings. They lied that they will resend my order.
4. Vitasprings.com refused all my requests for refund of which I also have e-mail evidence. (PROOF NO.4)
5. I ended up frauded & with nothing, no order nor refund !
6. Customer service was lying throught the process.
Vitasprings.com breached agreement on multiple levels - including violation of chosen shipping method, use of false information and failure to refund !
I want US authorities to shut down this fraudulent business !
The company is now openly suspicious - 'answers & support' I have received from supposed 'customers service' are barely in English, with mixed English & Chineese 'grammar'. Even their supposed 'supervising' manager Vanessa, she's an insult for English language & grammar, openly lies and denies facts of their fraud commiting ways of doing 'business'.
Please help me to spread the word, report and shut down this company. I have already reported it to Yahoo to remove it from merchants list, and am planning to report it to authorities back in the USA, including the FBI's scam & fraud list. Also, I will lauch a furious online campaign and website to warn the online shopping community. I see I am not the only victim and this company seemed to have changed owners btw - the name behind it now seems to be so called Dudwell Enterprises and 'president' is Chineese Walter Huang. Please spred the word and let everyone know never to buy anything from Vitasprings, Dudwell or their related companies - there are several more - I checked.
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