Complaint
Posted 11/14/2012
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1 Review
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0 Question
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19 Profile Views
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0 Answer
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Trustlinker since 11/14/12
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Endicia
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tried for over a year to resolve a printing issue
Customer service is NON existent, they don't return phone calls or emails
Software only randomly uploads tracking to ebay Read More »
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Complaint
Posted 5/30/2012
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1 Review
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0 Question
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31 Profile Views
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0 Answer
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Trustlinker since 05/30/12
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Boo :(
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I am a long term user of Endicia, and like many long term users have been effected by their downsizing. It is nearly impossible to get a response back from support when they have an issue. The first time I was able to get a response back from supp... Read More »
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Review
Posted 10/26/2011
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1 Review
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0 Question
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52 Profile Views
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0 Answer
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Trustlinker since 10/26/11
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Review 10/26/2011
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I have happily used and trumpeted the positives about Endicia until lately. You see, like many businesses, they were purchased and trimmed down to a lean, mean NO SERVICE machine.
I currently pay the highest amount for Premium "Service" and what... Read More »
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Complaint
Posted 4/1/2011
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1 Review
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0 Question
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51 Profile Views
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0 Answer
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Trustlinker since 04/01/11
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Review 4/1/2011
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I have been with Endicia for nearly four years now. In all that time I have sent hundreds of packages both insured and not insured. Now, all these years later, I find I must file a claim for a broken teapot I shipped and it is next to impossible t... Read More »
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Complaint
Posted 2/16/2011
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1 Review
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0 Question
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52 Profile Views
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0 Answer
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Trustlinker since 02/16/11
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Review 2/16/2011
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It is impossible to get any support. We pay Endicia over $1,400 per year in service fees however the response time to a support request is about one month.
For example: Since January 1, 2011 - there is an issue with their reports which delays... Read More »
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Complaint
Posted 1/5/2011
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1 Review
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0 Question
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54 Profile Views
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0 Answer
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Trustlinker since 01/05/11
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Review 1/5/2011
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Customer service is Poor. You can never get a person on the phone. Their message states a call back between 4 to 6 hour or the next morning. Did not happen, did not call back the day of support call or the next day even with repeat suport calls.
... Read More »
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Complaint
Posted 11/16/2010
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1 Review
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0 Question
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58 Profile Views
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0 Answer
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Trustlinker since 11/16/10
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Review 11/16/2010
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Impossible to contact customer service by phone. After three hours of busy signals and "this person is not available" message I quit. Read More »
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Complaint
Posted 4/1/2010
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1 Review
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0 Question
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100 Profile Views
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0 Answer
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Trustlinker since 04/01/10
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Lincoln, CA
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Review 4/1/2010
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This company's software issued a Delivery Confirmation on a package that was not delivered. I was the intended recipient, and I have a US Postal Service Track and Confirm receipt correctly showing that the package was returned to the sender becaus... Read More »
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Review
Posted 2/5/2010
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1 Review
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0 Question
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157 Profile Views
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0 Answer
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Trustlinker since 02/05/10
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Fort Pierce, FL
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Review 2/5/2010
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Endicia.com is a great way to save money on shipping items across the Country. What a great thing this is too. BBB allowing and posting reviews. "Wonderful" I will do every Company I work with as I hope somebody does our Company too.
Back to En... Read More »
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Review
Posted 4/2/2009
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1 Review
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0 Question
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216 Profile Views
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0 Answer
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Trustlinker since 04/02/09
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Bay City, MI
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Review 4/2/2009
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I switched from Stamps.com to Endicia and never looked back. I was a original beta tester for Stamps.com and was with them for about 3 years. When I discovered Endicia and how different if it was, I really liked it. Customer service has been great... Read More »
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