Evike.com

2.8 star rating Rating - based on 40 reviews & complaints
Evike.com offers a complete line of Airsoft sporting good online at www.evike.com and in our walk-in super store located at 2801 W Mission Road Alhambra CA 91803  
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Evike.com Categories
Specialty Retail
General Merchandise
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/18/2021
Disappointed 😞
My son is autistic. This pandemic has been hard for him . He suffers from severe anxiety and depression Last yr he asked me to order a air gun from EVIKE. which I was hesitant he doesn’t go outside or leave house because all his services had ended... Read More »
 
 
 
Complaint Posted 12/17/2020
Lied about shipment date and terrible customer service.
Christmas has been ruined by the dishonesty of their published shipping dates. I ordered my son's only christmas gift on the website. It was written on the website that the order would be shipped by 12/15. I never heard from them so I called and t... Read More »
 
 
 
Complaint Posted 9/28/2020
Buyer beware!
I specifically insisted that inventory was checked via phone with the rep who took this order! WHY? because an entire wholesale project getting done included having this item in hand. Your lies have resulted in weeks of delay for our project. Nobo... Read More »
 
 
 
Complaint Posted 3/27/2019
Horrible Service
They sent me a gun that I couldnt wait to use, it came with a very bulky orange tip on the gun and a barrel replacement, so when I tried to remove the barrel to replace it with the other one included the barrel snapped off and the pin wouldn't rel... Read More »
 
 
 
Review Posted 7/17/2017
Not impressed
My son saved for months to purchase a gun through Evike. Since receiving it he has experienced nothing but trouble. We sent it back once to be repaired only to have it malfunction a few days later.
Currently, the gun is at their facility because... Read More »
 
 
 
Complaint Posted 5/29/2015
Am I just unlucky?
So, the first order my family placed with Evike was a few years back. My brother and I were just starting airsoft so we ordered 2 black crossdraw vests. The shipping was pretty fast however the vests we got were OD green and a different size. We c... Read More »
 
 
 
Complaint Posted 12/20/2013
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Nice selection, terrible customer service
Evike gets the newest kit, and ships online orders rather promptly...that is the good. Out of three orders, two had manufacturer defects. One of which was an obviously missing part...the bad. Once Evike gets your money, they could care the least i... Read More »
 
 
Business's response - on 2/5/2014
Hi Evette, Thank you for your feedback. It is always our goal to do better in order to bring you better service and product selection. Evike.com is the world's largest Airsoft retailer and distributor because we care about our customers. We also... Read More »
 
Review Posted 7/12/2013
Great prices and discounts
I have ordered various airsoft accessories for my fmg4 from here and the prices are great, and the sales are even better. My only dig is the cost of shipping, although that really can't be circumnavigated. Read More »
 
 
 
Complaint Posted 11/2/2012
Customer Service is very poor
Evike seems good when you look at the site. Check them out on the BBB. It is easy to get a good rating there but what you need to look at is the number of complaints. All the ones I saw were customer service related. So if you get your order as yo... Read More »
 
 
 
Review Posted 8/17/2012
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Evike isn't perfect but if you know what you're doing, it's more than good enough.
I, personally have had only a few, small problems with evike. Overall I have been very, very impressed with the quality of the products they carry, and yes like all businesses they do have problems, I for example have been waiting for about three... Read More »
 
 
Business's response - on 8/21/2012
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team. Read More »
 
Complaint Posted 7/19/2012
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Beaware "Terrible Customer Service"
Evike has the worst customer service and one of the slowest delivery service. Two months ago, I purchased some BB's. It arrived after 12 days. "BUT" They shipped the wrong BB. I contacted them immediately and they acknowledged their mistake. Mad... Read More »
 
 
Business's response - on 7/20/2012
Dear Customer, Can you please email your order number to julie@evike.com and I will look into the case right away for you. Evike.com pride ourselves in providing the best service and warranty support in the industry. In the event an item is sh... Read More »
 
Review Posted 2/17/2012
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Saying Hello from Virginia!
I first got into Airsoft for training, I’m a Chief in the U.S. Navy and wanted to use these as a tool to better hone my skills and tactics, however I slowly learned that I really enjoyed just playing and having a good time with this sport. When... Read More »
 
 
Business's response - on 2/17/2012
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team. Read More »
 
Review Posted 2/10/2012
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Mother of 2 boys
My 2 boys have been bugging me for close to a year now about buying Airsoft guns. I was always scared to shop from the online retailers after hearing about the horror stories, bad shipping, broken toys and no warranty or support after the purc... Read More »
 
 
Business's response - on 2/10/2012
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team Read More »
 
Review Posted 2/3/2012
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Happy Camper!
Hey everyone reading this!! So I just had to hop on here and talk alittle about my shopping and time dealing with Evike.com. So I run a small Airsoft business in Kansas, I had been purchasing from some other places and sometimes from the Manufact... Read More »
 
 
Business's response - on 2/3/2012
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team Read More »
 
Review Posted 1/31/2012
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customer service
With all my dealings with evike.com, I've had nothing but good service from them. I would definitely recommend them to anyone looking for airsoft supplies. Read More »
 
 
Business's response - on 1/31/2012
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team Read More »
 
Review Posted 12/23/2011
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Good but with some problems
Well to start with, Evike has a lot of good stuff, their prices are usually as good as airsoftgi (the sort of "biggest" airsoft store) and sometimes better. They also have some interesting deals such as getting 2 free magazines (the ammunition kin... Read More »
 
 
Business's response - on 12/23/2011
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Our normal processing time is only 1-2 days before order is shipped. Please note: The transit time is between 2-6... Read More »
 
Complaint Posted 11/26/2011
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Review 11/26/2011
I have to say, I have heard many good reviews and stories about great business etiquette from Evike.com, however, I have to say I am very unsatisfied with my experience with them. I placed a few items in my cart online, keep in mind i did not actu... Read More »
 
 
Business's response - on 11/28/2011
Dear Customer, This is the first time we've received a report about an order charged without confirmation. Did you enter in your credit card # or hit the back button? The only time it will result a duplicate charge on your credit card or bank s... Read More »
 
Review Posted 11/8/2011
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Review 11/8/2011
I have been shopping from Evike.com for about 3 years now and have purchased many parts and guns from them. I live in New York and I normally get the stuff I order with in about a week, give or take a few days of course depending on UPS. Their cu... Read More »
 
 
Business's response - on 11/8/2011
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team. Read More »
 
Complaint Posted 10/21/2011
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Review 10/21/2011
I have bought 2 guns from this company and wont do business with them again...... First gun is in rma because the battery melted. okay not there fault but still... then bought the sniper rifle gun for my other son, (had one of these in the past) o... Read More »
 
 
Business's response - on 10/28/2011
Dear Customer, Under each product description, it will indicate that the "bipod and scope is NOT included" with the package. Some items will have an upgrade option available to add scope only, bipod only or both. The story behind this is be... Read More »
 
Review Posted 10/7/2011
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Review 10/7/2011
I have always received very good service from this company, they have a large inventory to choose from and range with small internal parts, nice exterior finishes, and even fully assembled rare to find guns. The customer service is great and alway... Read More »
 
 
Business's response - on 10/28/2011
Dear Customer, Thank you for taking the time to post your wonderful review and know that Evike.com truly appreciates your support! Sincerely, Evike.com Customer Service Team. Read More »
 
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Additional Business Information
Hours   Online Phone Support Hours: M-F 10am-6pm PST. Evike.com Super store: M-F 10am-8pm, Wed 10am-6pm & Phone   (626) 286-0360 Address   2801 W. Mission Road
Alhambra, CA 91803
Website   Email   Julie@evike.com
Contact   Julie Chang Other  
 
 
 
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